Discover the answers to all the frequently asked questions about Europcar Mobility.
If you cannot find the information that you are looking for, then contact us!
Europcar Mobility offer
The Europcar Mobility Pass, Europcar Budget and Europcar Flex are reserved for professional customers. However, as a private individual you can apply for a Modalizy HybridCard via this website.
The limit for the Europcar Mobility Pass is automatically set at 1.000 € a month. Contact our customer service to adjust this limit. The limits for the Europcar Budget and Europcar Flex are set by your mobility manager.
Our tarification is calculated for each customer depending on their specific needs. Do not hesitate to contact us to request a customised offer.
Europcar Mobility cards
Log in to your personal space on the MyMobility platform. You can block your card in just several clicks and order a new one.
Contact our customer service by phone 02/851.02.51 between 9 am and 1 pm and between 2 and 4 pm or request your personal code via the MyMobility platform. Your personal code will be sent to you by text message.
No, the Europcar Mobility Pass card only works for expenses related to mobility.
Depending on the type of card and the options chosen, some cards can be used outside Belgium. In accordance with the legal framework, the Europcar Budget can only be used within Belgium. The Europcar Mobility Pass and Europcar Flex can be used in 15 European countries: Belgium, France, Grand Duchy of Luxembourg, the Netherlands, United Kingdom, Ireland, Spain, Germany, Switzerland, Italy, Norway, Sweden, Finland, Denmark and Portugal. Optionally, your company can choose to accept global transactions. Modalizy HybridCard can be used in Belgium or the Benelux, depending on the type of card, while electric charging via these cards can be carried out with all European operators that have signed the so-called interoperability contract.
To be actived, each Europcar Mobility card must be associated to a user. In order to do this, you must activate each card via the MyMobility platform. Once the card is activated, you can manage the users’ cards directly via the MyMobility platform, without any need for the users’ ID.
Via the MyMobility platform, you have access to an overview of all the transactions made using the Europcar Mobility cards. You can consult the information linked to each user and even obtain overall statistics of use.
You can order new cards in several clicks, via the MyMobility platform. They will be delivered within 2 to 3 working days. All you need to do is activate them.
On his or her departure, ask your colleague to return his or her Europcar Mobility cards. You can then block them via the MyMobility platform.
Accounting and invoicing
No, VAT can only be recovered on expenses paid out to partners with which we have a signed partnership agreement and who supply us with the necessary data. “On street” car parking tickets, for example, are not subject to VAT. Nonetheless, we favour partners with which we have agreements in order to allow you to recover VAT on a maximum amount of expenses.
The invoices are paid by direct debit, 2 times a month. However, other terms of payment can be established the moment the contract is signed. You will receive a summary invoice at the end of each month. It details all the expenses of your employees.