FAQ

Discover the answers to all the frequently asked questions about Europcar Mobility.

If you cannot find the information that you are looking for, then contact us!

Europcar Mobility offer

No, the Europcar Mobility offer is currently reserved to businesses and the self-employed.
The limit is set by default at 1000 euros per month. It is perfectly possible to agree on a different ceiling on establishment of your contract or subsequently, by contacting our customer service.
The list of our current partners is available on this website and the Europcar Mobility Pass Mastercard® and Europcar Refill pages. Do not hesitate to regularly consult it to keep up to date on new partners.
The Europcar Mobility Pass Mastercard® card is automatically supplied for all Europcar Mobility users. As for the Europcar Refill card, it is optional.
Our tarification is calculated for each customer depending on their specific needs. Do not hesitate to contact us to request a customised offer.

 

Europcar Mobility cards

No, each Europcar Mobility card is strictly personal and linked to the identity of its owner.
Log in to your personal space on the MyMobility platform. You can block your card in just several clicks and order a new one.
Contact our customer service by phone 02/851.02.51 between 9 am and 1 pm and between 2 and 4 pm or request your personal code via the MyMobility platform. Your personal code will be sent to you by text message.
No, the Europcar Mobility Pass Mastercard® card only works for expenses related to mobility.
You can use your Europcar Mobility Pass Mastercard® in 15 countries in Europe: Belgium, France, the Grand Duchy of Luxembourg, the Netherlands, Ireland, Spain, Germany, Switzerland, Italy, Norway, Sweden, Finland, Denmark and Portugal. 

 

Fleet manager

To be actived, each Europcar Mobility card must be associated to a user. In order to do this, you must activate each card via the MyMobility platform using an eID card reader and the user’s identity papers. Once the card is activated, you can manage the users’ cards directly via the MyMobility platform, without any need for the users’ ID.
Via the MyMobility platform, you have access to an overview of all the transactions made using the Europcar Mobility cards. You can consult the information linked to each user and even obtain overall statistics of use.
You can order new cards in several clicks, via the MyMobility platform. They will be delivered within 2 to 3 working days. All you need to do is activate them.
On his or her departure, ask your colleague to return his or her Europcar Mobility cards. You can then block them via the MyMobility platform.

 

Accounting and invoicing

No, VAT can only be recovered on expenses paid out to partners with which we have a signed partnership agreement and who supply us with the necessary data. “On street” car parking tickets, for example, are not subject to VAT. Nonetheless, we favour partners with which we have agreements in order to allow you to recover VAT on a maximum amount of expenses.
The invoices are paid by direct debit, 2 times a month. However, other terms of payment can be established the moment the contract is signed. You will receive a summary invoice at the end of each month. It details all the expenses of your employees.